Within the media, there has been a lot of talk about the Right to Disconnect legislation. With sensational headlines abounding, it would be fair to think that any and all after hours communications with employees will be completely out of bounds once this legislation goes live. That is not actually the case so let’s take […]

We need to talk about positive duty and how it relates to sexual discrimination and harassment in the workplace.  It is one of those subjects that we all would prefer not to think about.   It is a little overwhelming and we all tend to pop it in the too hard basket but overwhelming or not, […]

Think about a poor customer service experience you’ve had.  Either a faulty product, rude employee, maybe a tradesman who didn’t show up.  OK, now think about how it was dealt with when you contacted the business to complain.  Hands up if you walked away satisfied with the outcome, hands down if you stepped away more […]

How often have you hopped onto a website to look for an item or service you are interested in, only to be met with the cliché stock image? The generic and anonymous people shaking hands, the stereotypical model wearing a microphone headset or the perfect dessert photo that really isn’t on your menu.  It feels […]

There has been an incredible amount of legislative change relating to employment law so far this year, and there’s more to come!  The Fair Work Commission has confirmed amendments to the Professional Employees Award 2020 will take effect this year so let’s take a look at the detail. Coverage What the Award actually covers has […]