In every workplace, complaints and grievances are inevitable and it sometimes feels like all you do is adjudicate in petty squabbles between members of your team. Excruciating as it may feel at times, as a leader, handling these complaints with empathy and insight is crucial for maintaining a positive, healthy work environment. More than meets […]

When it comes to being a great leader, many qualities get their well-deserved spotlight: confidence, vision, empathy, resilience… you get the drift.  Yet one essential quality that often flies under the radar is impartiality. Impartiality in leadership isn’t just about being “fair”; it’s about consistently making decisions based on principles rather than preferences. It’s the […]

As a business leader, have you ever sensed something is off with your team's performance, but you can’t quite pinpoint the cause? Maybe projects face unexpected hurdles, communication feels strained, or team morale is mysteriously low. These could be signs of a subtle yet damaging issue: silent undermining. This behaviour can corrode even the strongest […]

In today’s work world, where the lines between office and home blur and company loyalty is built on more than just payday, workplace culture has become a hot topic. Culture isn’t just about what the company says on its website—it’s how things actually get done, how people feel, and what they value. And guess who’s […]

Toxic behaviour in the workplace doesn’t have to be blatant and deliberately in your face types of behaviours to be extremely detrimental to your workplace culture.  It can be subtle, the type of behaviour that in isolation you would dismiss as annoying but not necessarily toxic or damaging to your team. These small, seemingly insignificant […]

It’s an incredible feeling to walk away from a workshop feeling inspired and ready to take on the world.  It’s the kind of experience that can empower you to make changes to the way you think or act that elevates your leadership skills and can help you take your business and people to the next […]

When leading a team, capacity is (or should be) a major focus.  Ensuring you have the right balance in terms of headcount and skill set that allows your business to deliver services or products to clients is essential.  It’s stating the obvious really but if you don’t have your eye on work capacity, how would […]

Bob Dylan sang about “the times they are a’ changing” way back in 1964 reflecting the significant upheaval that was occurring. Sixty years later, change is one of the consistent things about life – just when we think things are stable and we know what is going on, BANG! Change slaps us in the face […]

As a Gen X’er heading out into the workforce in the late 1980s, things were very different to the workplaces of 2024. We still had secretaries, the last of the tea ladies were still around, ashtrays on the desk and smoking in the office were perfectly normal, the Coles Cafeteria was still kind of fancy […]

How is it possible that I only just put the last sneaky Christmas decoration away – it had rolled under a cabinet and hidden – but here we are racing up toward the end of another financial year?  As this new financial year approaches business owners are faced with the critical task of planning for […]