How many of you have conducted an exit interview or exit survey as an employee leaves your business?  Hmmm, I’m not seeing many hands go up so let’s chat about what the difference is and what you should be doing to get the best results for your business. When an employee resigns, there is a […]

Psychosocial safety has emerged as a critical focus area in modern workplaces, especially as businesses seek to ensure not just the physical wellbeing of their employees but also their mental and social wellbeing and safety. This can be a challenging area for some to manage as there are many moving parts, but one powerful way […]

Recently we wrote about the changes that the Closing the Loopholes legislation is bringing to casual employment kicking off on 26th August.  It’s been a busy year for all of us so these changes may not be registering on your radar.  Here’s a quick reminder: Definition of a Casual In short, the definition of a […]

In our last blog, we talked about the changes coming to casual employment as of 26th August this year.   This time, we are taking a look at one of the key elements of casual employment that underpins the definition and will assist you when assessing an application from an employee who wishes to convert from […]

Within the media, there has been a lot of talk about the Right to Disconnect legislation. With sensational headlines abounding, it would be fair to think that any and all after hours communications with employees will be completely out of bounds once this legislation goes live. That is not actually the case so let’s take […]

We need to talk about positive duty and how it relates to sexual discrimination and harassment in the workplace.  It is one of those subjects that we all would prefer not to think about.   It is a little overwhelming and we all tend to pop it in the too hard basket but overwhelming or not, […]

Think about a poor customer service experience you’ve had.  Either a faulty product, rude employee, maybe a tradesman who didn’t show up.  OK, now think about how it was dealt with when you contacted the business to complain.  Hands up if you walked away satisfied with the outcome, hands down if you stepped away more […]

How often have you hopped onto a website to look for an item or service you are interested in, only to be met with the cliché stock image? The generic and anonymous people shaking hands, the stereotypical model wearing a microphone headset or the perfect dessert photo that really isn’t on your menu.  It feels […]

There has been an incredible amount of legislative change relating to employment law so far this year, and there’s more to come!  The Fair Work Commission has confirmed amendments to the Professional Employees Award 2020 will take effect this year so let’s take a look at the detail. Coverage What the Award actually covers has […]